help

FAQ


You may check out our “How to Buy” page for the complete details on how to view, select and purchase from STYLESHOPS.

The STYLESHOPS acknowledges OTC payments through Dragonpay and credit card payments via PaylPal.

1. During reviewing of order, you will be asked to choose your payment method, if you want to make the deposit, select “Pay with DragonPay” on the payment options.
2. You will be directed to the DragonPay page. Select your preferred fund source from the drop-down menu.
3. Take note of the DragonPay generated reference number. Input your email address to receive payment instructions or simply click on the link provided. Please note instructions for each Fund Source may differ depending on the bank policy.
4. Check your email for the selected fund source-specific instructions and complete your payment accordingly. Please make sure all steps have been followed, otherwise, payment maybe rendered invalid.
5. Pay on your selected bank. Please make sure to take note the Bank, DragonPay Reference number, Account Number, Account Name and Amount. When deposit is completed, go to the provided link from the instruction, and fill up the details within the same day to validate.
6. Once your payment has been confirmed, you will receive payment confirmation from Dragonpay. This can take up to 24 hours. There is no need to email it to us as we automatically receive Dragonpay notifications once a payment has been successfully confirmed to our account.
1. Select “Pay with PayPal” on the payment options for credit card payments. You will automatically be re-directed to the Paypal Checkout page.
2. Check if order summary and total amount indicated is correct, and then login to your Paypal account or choose “Pay with my credit card or debit card”. Enter the necessary details of your card and choose “Pay”.
3. A confirmation notification will prompt once PayPal payment is successful. A receipt number will be given for your transaction.
4. An email confirmation will be sent to you as proof of payment and review of your transaction.

If you wish to send your purchase as a gift for another person, simply enter the recipient’s complete details in the spaces provided in the Order Confirmation page. The recipient is required to sign a waybill as confirmation of receipt and proof of delivery. STYLESHOPS reserves the right to request for a valid ID to ensure safekeeping of your package.

The website receives orders 24/7 but processing of orders will be from Mondays through Thursdays only. Orders will be processed for pick up from warehouse around 2 – 3 business days upon receipt of order. Orders placed on Fridays, Saturdays, Sundays, and Holidays will be processed on the following business day.

Delivery within Metro Manila shall take five (5) to seven (7) business days. Provincial area deliveries will have duration of seven (7) to ten (10) business days. Delivery for international areas will take one (1) week to one (1) month.

Please note that we aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame. Since we and our third party partners may follow national, seasonal, and declared holidays; these no-operation days may also affect the processing and shipping of your packages. Please also note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked-up from our warehouse up to the time of delivery to you).

The shipping fee will vary depending on the location of the recipient. It will be automatically computed during order process. Free shipment offers will change depending on existing promo.

*Shipping charges may change without prior notice.

The order’s tracking number will be given for every processed purchase and will be sent to the customer through confirmation e-mail. This tracking number can be searched in the freight forwarders Online Waybill Tracker to check the status of the items. If your order has not arrived on the delivery date indicated in the email confirming the purchase, you may email support@styleshops.com.ph or chat with us online to inquire about its status.

The customer may opt to provide a home or an office address as long as the complete and correct details are given. The recipient is required to sign a waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID (any government-issued ID) or an authorization letter to ensure safekeeping of your package, especially when you will not be able to personally receive the item(s) and have someone else receive it on your behalf instead.

If you are not available to personally receive your package, you may designate at least one (1) authorized recipient in the Checkout page. Please note that in all circumstances, the recipient is required to sign the waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID to ensure safekeeping of your package. All items included in the purchase and as stated in the invoice should be accepted and paid for.

Please note that an order is entitled to three (3) delivery attempts. If order is still not received after the third attempt, it shall be delivered back to our third party freight forwarder’s office. Within this period, you may also opt to have the order redelivered. The attempt to redeliver entails another shipping fee which will be shouldered by the customer.

If you want to return or exchange defective or damaged item(s):

  • Within seven (7) days after receipt of item, the customer must send complete details of the purchase such as: the official receipt, photo of the damaged item, date received, and specify the reason for return/exchange to support@styleshops.com.ph subject for assessment.
    Item(s) for return or exchange must be under the following conditions:
    • a) The item is in its original packaging.
    • b) The item has NO visible damage, stains, and odor.
    • c) The item is unworn and/or unused.
    • d) Exchange of items may only be allowed for items of equal or greater amount. For items of greater amount, customer must complete remaining balance to process the exchange.
  • Customer may opt to bring the item to the nearest store of the brand for further assessment of the item(s) or customer may contact customer service so we can help facilitate the return via pick up by our courier.
  • If returned to store: Item(s) for exchange shall be subject to the store’s assessment upon presentation of its official receipt and its complete packaging.
  • If damage has been verified after assessment, replacement of item(s) will be sent back to customer without additional shipping fee.
  • If Item is deemed damaged due to misuse or change of mind of customer, no pick up or return will be made, unless customer is willing to shoulder shipment fees for return and re-delivery.
  • Sale Items are not viable for return and/or exchange.
  • NOTE: Generally, only damaged items will be entertained for exchange. Specific cases like that of wrong sizes can become an exception, as long as the item(s) to be exchanged are of the same kind or of the same price or higher. All of the said items must be presented together with its invoice and its original packaging. Damaged items must be reported within seven (7) days from date of delivery. Those reported beyond the date of validity are subject to further assessment and approval of the STYLESHOPS management.

All orders are confirmed by customer before payment process hence, refunding is generally not practiced. However, refunds may be made under very meritorious cases and subject to the discretion of management.

  • 1. Orders placed on weekday mornings can only be cancelled before 2:00PM of the day of purchase.
  • 2. Orders placed beyond 2:00PM on weekdays (except Fridays) can be cancelled before 2:00PM of the following day.
  • 3. Orders placed on Friday afternoons (beyond 2:00PM), on Holidays, and on weekends (Saturdays and Sundays), may be cancelled before 2:00PM of the following business day (Monday).

Beyond these times, you can no longer cancel your order and withdraw the payment made. You may contact our customer service at support@styleshops.com.ph or chat with us to resolve issues regarding order cancellation.

The following shall explain the refund process on each mode of payment granted that the reasons for refund has been assessed and approved by STYLESHOPS management.

The following shall explain the refund process on each mode of payment granted that the reasons for refund has been assessed and approved by STYLESHOPS management.

STYLESHOPS does not capture payments unless the items are deemed available and the purchase is sure to push through. However, in cases where a refund is unavoidable, STYLESHOPS will chargeback the amount to the account the customer used to pay for the purchase for credit card payments via Paypal.

In cases where a refund is unavoidable, STYLESHOPS may deposit the amount to the customer’s bank account. The deposit will be made three (3) to five (5) business days upon assessment and approval of STYLESHOPS management on the refund request.

  • WHAT IS THE CURRENCY OF THE PRICES LISTED ON THE WEBSITE AND WILL THE PRICES BE INCLUSIVE OF TAXES?
  • All prices posted are using the Philippine Peso (PHP) currency and are inclusive of tax.
  • We only accept Philippine Peso (PHP).
  • I LIVE OUTSIDE THE PHILIPPINES. CAN I BUY FROM STYLESHOPS?
  • Orders from outside the Philippines are accepted.