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Frequently Asked Questions
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It’s our commitment to make online shopping a lot easier, here’s our five easy steps on how to place an order:
1. Select the items and add to cart.2. Checkout your order.
3. Enter your personal information and shipping details.
4. Proceed to payment options.
5. Sendyour proof of payment once paid and wait for your order to be delivered / shipped in the next 2 to 10 business days.
*Having trouble with online ordering? We're here to help!
Send us a message through our Contact Us form or through any of our official Facebook messenger pages. Fill us in with the following details and we can place the order on your behalf:
- Full Name
- Complete Delivery Address
- Mobile Number
- Email Address
- Order and Size
- Preferred Mode of Payment
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The website receives orders 24/7 but processing of orders will be from Mondays through Fridays only.
Orders placed on Saturdays and Sundays, and Holidays will be processed on the next business day.
*You may experience delays in order processing and shipping of up to 10 - 15 business days (excluding weekends) due to ongoing community quarantine imposed in certain areas within the country. -
The shipping fee will vary depending on the location of the recipient. It will be automatically computed during order process. Free shipment offers will change depending on existing promo.
* Shipping charges may change without prior notice. -
Orders from outside the Philippines are accepted. We ship international orders via DHL or LBC.
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All prices are inclusive of tax.
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If you wish to send your purchase as a gift for another person, simply add in your order notes a note to let us know the purchased items are to be gifted.
On the checkout page, enter the recipient’s complete details in the spaces provided. -
STYLESHOPS acknowledges the following terms of payments:
1. Credit or Debit card via PayPal. Payments using Credit Cards or Debit Cards are processed via Paypal. Account creation in Paypal is Not Required.
2. Bank Deposit. Deposit payments to our BPI, BDO, or Security Bank accounts thru online banking or over the counter payments
* We also accept interbank payments using Instapay or Pesonet.
3. GCash / Paymaya. Payments using Gcash or Paymaya mobile wallets. -
All debit and credit card transactions are processed by our third-party service provider PAYPAL.
1. Select “PayPal”on the payment options. You will automatically be re-directed to the Paypal Checkout page.
2. Check if order summary and total amount indicated is correct, and then choose “Pay with my credit card or debit card”. *No Paypal account is required. Guest accounts will do. Enter the necessary details of your card and choose “Pay”.
3. A confirmation notification will prompt once PayPal payment is successful. A receipt number will be given for your transaction.
4. An email confirmation will be sent to you as proof of payment and review of your transaction. -
*Over the counter transactions or Online banking transactions are accepted
1. Check if the order summary and total amount indicated is correct. Then select "Bank Deposit" as the payment option at checkout.
2. Mobile Banking: Login to your mobile banking applications. Do a money transfer / send money transaction to any of our approved bank accounts.
For those using other mobile banking applications, select transfer to other bank. Transfer payment to any of our approved bank accounts via Instapay or Pesonet.
Over-the-Counter: Proceed to your nearest BPI, BDO, or Security Bank branch. Deposit payment to any of our approved bank accounts. Make sure you indicate the correct account name and account number.
3. For payment verification, please send the screenshot of your bank transfer or the photo of your deposit slip to support@styleshops.com.ph within 5 calendar days from the date of purchase. STYLESHOPS team will verify your receipt within 48 hours from the date of submission. -
To settle payment using Paymaya, you must have the the application installed in your mobile phone. Make sure you have an account and your mobile wallets have sufficient balance.
1. Login to your Paymaya account using your mobile application.
2. Send money to our Paymaya number. Please transfer the exact total amount indicated in your order.
3. Screenshot the successful transaction message or the text message you received after payment.
4. Send the screenshot as your proof of payment to support@styleshops.com.ph within 5 calendar days.
5. Your payment will be verified within 48 hours. -
We only accept and checkout all orders in Philippine Peso (PHP).
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We don't accept Cash on Delivery or Money Remittances as mode of payment.
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To settle payment using GCash, you must have the the application installed in your mobile phone. Make sure you have an account and your mobile wallets have sufficient balance.
1. Login to your GCash account using your mobile application.
2. Settle payment through two steps:a. Scan the QR code below using your GCash app and settle payment.
b. Save the QR code below. Upload the QR code to your Gcash app and settle payment.
3. Screenshot the successful transaction message or the text message you received after payment.
4. Send the screenshot as your proof of payment to support@styleshops.com.ph within 5 calendar days.
5. Your payment will be verified within 48 hours.
ORDER
PAYMENT
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In light of the COVID-19 public health situation issued by our Philippine Government, please be informed that we are taking the necessary precautionary measures for the safety of everyone.
The good news is, we will continue with normal operations and we are also assessing the new measures to our operations to serve you better.
You may experience some delays on your deliveries up to 10 – 15 business days. For any concerns, please contact us through our Styleshops customer support: support@styleshops.com.ph
Please bear with us during this time as we work to ensure your orders are delivered. -
Please note that we aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame. Since we and our third party partners may follow national, seasonal, and declared holidays; these no-operation days may also affect the processing and shipping of your packages.
Please also note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked-up from our warehouse up to the time of delivery to you). -
The order’s tracking number will be sent to the customer through confirmation e-mail. This tracking number can be searched through our partner courier's tracking website lbcexpress.com.
If your order has not yet arrived on the delivery timeline provided, you may email support@styleshops.com.ph or chat with us online to inquire about its status. -
The customer may opt to provide a home or an office address as long as the complete and correct details are given. The recipient is required to sign a waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID (any government-issued ID) or an authorization letter to ensure safekeeping of your package, especially when you will not be able to personally receive the item(s) and have someone else receive it on your behalf instead.
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If you are not available to personally receive your package, you may designate at least one (1) authorized recipient in the Checkout page. Please note that in all circumstances, the recipient is required to sign the waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID to ensure safekeeping of your package. All items included in the purchase and as stated in the invoice should be accepted and paid for.
Please note that an order is entitled to three (3) delivery attempts. If order is still not received after the third attempt, it shall be delivered back to our third party freight forwarder’s office. Within this period, you may also opt to have the order redelivered. The attempt to redeliver entails another shipping fee which will be shouldered by the customer.
* Shipping charges may change without prior notice
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If you want to return or exchange defective or damaged item(s):
1. Within seven (7) days after receipt of item, the customer must send complete details of the purchase such as: the official receipt, photo of the damaged item, date received, and specify the reason for return/exchange to support@styleshops.com.ph subject for assessment.
Item(s) for return or exchange must be under the following conditions:
a) The item is in its original packaging.
b) The item has NO visible damage, stains, and odor.
c) The item is unwashed and/or unused.
d) Exchange of items may only be allowed for items of equal or greater amount. For items of greater amount, customer must complete remaining balance to process the exchange.
2. Customer may opt to bring the item to the nearest store of the brand for further assessment of the item(s) or customer may contact customer service so we can help facilitate the return.
3. If returned to store: Item(s) for exchange shall be subject to the store’s assessment upon presentation of its official receipt and its complete packaging.
4. If damage has been verified after assessment, replacement of item(s) will be sent back to customer without additional shipping fee.
5. If Item is deemed damaged due to misuse or change of mind of customer, no pick up or return will be made, unless customer is willing to shoulder shipment fees for return and re-delivery.
6. Sale Items are not viable for return and/or exchange.
NOTE: Generally, only damaged items will be entertained for exchange. Specific cases like that of wrong sizes can become an exception, as long as the item(s) to be exchanged are of the same kind or of the same price or higher. All of the said items must be presented together with its invoice and its original packaging. Damaged items must be reported within seven (7) days from date of delivery. Those reported beyond the date of validity are subject to further assessment and approval of the STYLESHOPS management. -
Generally, only damaged items will be entertained for exchange. Specific cases like that of wrong sizes can become an exception, as long as the item(s) to be exchanged are of the same kind or of the same price or higher.
To request for a change in size or item, refer to the following instructions:
1. Send an email request to support@styleshops.com.ph
2. Attach a photo of the item and include in your message the reason for exchange and preferred exchange item or size.
3. Additional shipping fee for the replacement item will be charged. Shipping fee is subject to location. Settle payment for additional shipping fee and send proof of payment via email.
4. Ship back the original items for return / exchange using the following return details:Marissa Caguitla
One Venice, Lot 10 & 11, Blk 11, Venice St. San Francisco Village, Brgy. Muzon, Taytay Rizal
Landmark: Blue building with Blue gate
09667467558
Once shipped, send tracking details through email.
5. After payment has been made and return items have been shipped, our team will notify you once the items have been successfully received.
6. After our warehouse team confirms items are in good condition, exchange items will be shipped out. Tracking details will be provided through email.
All exchange and return requests are subject to further assessment and approval of the STYLESHOPS management. -
For cancellation requests, kindly send an email to support@styleshops.com.ph and state the reason for order cancellation. Approval of cancellation request is subject to Styleshops assessment and approval.
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All orders are confirmed by customer before payment process hence, refunding is generally not practiced. However, refunds may be made under very meritorious cases and subject to the discretion of management.