Returns / Exchanges

If you want to return or exchange defective or damaged item(s):

  1. Within seven (7) days after receipt of item, the customer must send complete details of the purchase such as: the official receipt, photo of the damaged item, date received, and specify the reason for return/exchange to support@styleshops.com.ph subject for assessment. Item(s) for return or exchange must be under the following conditions:
  • The item is in its original packaging.
  • The item is unwashed and/or unused.
  • Exchange of items may only be allowed for items of equal or greater amount. For items of greater amount, customer must complete remaining balance to process the exchange.
  • Customer may opt to bring the item to the nearest store of the brand for further assessment of the item(s) or customer may contact customer service so we can help facilitate the return.
  • If returned to store: Item(s) for exchange shall be subject to the store’s assessment upon presentation of its official receipt and its complete packaging.
  • If damage has been verified after assessment, replacement of item(s) will be sent back to customer without additional shipping fee.
  • If Item is deemed damaged due to misuse or change of mind of customer, no pick up or return will be made, unless customer is willing to shoulder shipment fees for return and re-delivery.

 

If you want to return or exchange for a different size or item:

Generally, only damaged items will be entertained for exchange. Specific cases like that of wrong sizes can become an exception, as long as the item(s) to be exchanged are of the same kind or of the same price or higher.

1. Within seven (7) days after receipt of item, the customer must send via email complete details of the purchase such as: the official receipt or order number, photo of the item, date received, and specify the reason for return/exchange to support@styleshops.com.ph subject for assessment.

Item(s) for return or exchange must be under the following conditions:

  • The item is in its original packaging.
  • The item has NO visible damage, stains, and odor.
  • The item is unwashed and/or unused.
  • Exchange of items may only be allowed for items of equal or greater amount. For items of greater amount, customer must complete remaining balance to process the exchange.

2. Styleshops team will verify if item or size for exchange is readily available. In the event item or size is not available, customer can choose a different item of equal or greater value.

3. Additional shipping fee for the replacement item will be charged. Shipping fees are as follows:

  • Metro Manila: P145
  • Luzon: P185
  • Vis-Min: P205

Payment of shipping fees can be done through any of our registered accounts. Proof of payment must be forwarded via email to support@styleshops.com.ph

4. Metro Manila customers: Return items do not need to be shipped back. These can be surrendered to our rider on the day of delivery of replacement items.

Provincial customers: Ship back the original items for return / exchange using the following return details:

Marissa Caguitla
One Venice, Lot 10 & 11, Blk 11, Venice St. San Francisco Village, Brgy. Muzon, Taytay Rizal
Landmark: Blue building with Blue gate
09667467558

Once shipped, send tracking details through support@styleshops.com.ph. Our warehouse team will verify and notify you through email once replacement items have been shipped. Tracking details will be sent to you via email.

 

All exchange and return requests are subject to further assessment and approval of the STYLESHOPS management.